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ADR
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Average Daily Rate—the average actual rate paid per occupied room across a set of bookings or properties.
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BAR
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Best Available Rate—the lowest publicly available rate at a hotel on a given date. Dynamic rates are typically expressed as a percentage discount off BAR.
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CRS
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Central Reservation System—the system hotel chains use to manage inventory and distribute rates across GDS channels and other platforms.
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Dynamic Rate
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A negotiated discount off BAR rather than a fixed nightly rate. Dynamic rates fluctuate with market demand.
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GAM / NAM
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Global Account Manager / National Account Manager—chain-level sales professionals who manage corporate accounts across multiple hotel properties, serving as the central link between buyers and individual hotels.
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GDS
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Global Distribution System—the platform (e.g., Sabre, Amadeus, Travelport) through which travel agents and OBTs access hotel inventory and rates.
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Leakage
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Travel spend that falls outside negotiated preferred channels—travelers booking non-preferred hotels or using consumer sites instead of the managed booking tool.
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LRA / NLRA
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Last Room Availability / Non-Last Room Availability—LRA rates are available regardless of how many rooms remain; NLRA rates can be closed out when inventory is low.
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OBT
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Online Booking Tool—the traveler-facing platform (e.g., Concur, Egencia, Cytric) through which employees book travel.
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PACE Data
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Forward-looking booking pace data used by hotels to assess how current reservations compare to prior-year trends at the same point in time.
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PMS
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Property Management System—the hotel’s on-property system for managing reservations, inventory, and rates before they are distributed to the CRS and GDS.
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Rate Audit
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The process of verifying that accepted negotiated rates are correctly loaded, visible, and bookable in both the GDS and OBT.
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RFP
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Request for Proposal—the formal document through which a buyer solicits rate bids from hotels.
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Solicitation List
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The list of hotels formally invited to submit bids in a given RFP cycle.
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TMC
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Travel Management Company—a third-party company (e.g., American Express GBT, BCD Travel, CWT) that manages corporate travel programs on behalf of buyers.
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Volunteer Bid
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A proactive bid submitted by a hotel to a buyer before being formally included on the solicitation list—a tool for suppliers to demonstrate initiative and influence solicitation decisions.
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